Methods of Notification

Telephone Notification
Our telephone notification system can call you with reserve pickup notices and overdue notices. It makes its calls between 11 a.m. and 9 p.m., 7 days a week. For privacy reasons, the system will not say the titles of the items you have checked out or reserved. After you receive a notice you can check your account online for more details.

The phone notification system cannot navigate voice mail menus (such as "press 1 for Bill, press 2 for Maggie"). If you have such a system you'll probably want to give us a different phone number if possible or an e-mail address for your notices. Also, the system does its best to wait until you (or your answering machine greeting) are finished speaking, but in some cases it starts the message before your machine starts recording. In these cases the beginning of the message will be cut off. However, the message will repeat, allowing you to hear whatever you may have missed the first time.

Email Notification
Our system can email you every kind of notice. These emails do include the titles of items you have checked out or reserved - please keep this in mind if you use an e-mail account to which others have access. In order to help prevent the notices from being marked as spam, please put the following address in your contacts list or address book:

Text Message Notification
If you get email notices, you can also receive library notices as text messages (SMS) on your phone. These brief messages won't include all the details like titles or due dates, but they will give you a link you can use to access your account to check the details, and you can see the full notice in your email.  Text message charges from your cell phone carrier may apply. To sign up for text message notices, ask at the checkout desk or see our Signing Up for Text Messages page.

Setting Your Preference to Email or Phone
If you have given the library your email address, you will receive courtesy notices and reserve cancelation notices by email. You will also receive hold pickup notices and overdue notices by email unless you change your "notice preference" to "phone."

Use "edit account" in My Account to add or change email address & set notice preference (or call library or go to checkout desk)

1. We have your phone number but not your email address:

2. We have your phone number and your email address, and either:
a. Your notice preference is set to phone:
b. Your notice preference is not set, or is set to email:

Also, please note that the email address in your record is separate from your subscriptions to bookletters.