Change in Renewing On the Web
When you're renewing your items in our "my account" feature on the web, make sure you're completing the process. It's easy to miss the new screen that was added in a recent update of the software: Now, after you select items to renew and click "renew selected," you get a confirmation screen that says "The following item(s) will be renewed, would you like to proceed?" and you have to click "yes." After that, you'll get the final screen, where you should check the "status" column to see if your items were able to be renewed.